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Working hours and forwarding

Hours and forwarding decides what happens to a call you don't answer.

Step by step

  1. Open Lines, tap the line, then Working hours.
  2. Pick your Working days and the start and end times. A short Friday until 13:00 is on by default.
  3. Under Outside working hours, choose Voicemail, AI or Forward.
  4. Under When a call is not answered, choose what happens when you're busy, after a number of seconds with no answer, or when the phone can't be reached.

Good to know

  • Forward to takes Israeli numbers only.
  • Outside working hours, the choice here applies even when the AI assistant is set to Receptionist or Call screening.
  • Without the AI assistant add-on, calls set to AI go to voicemail.

Real calls. Real SMS.

Cellular calls

Calls to the number ring on your phone's regular line in cellular quality, and outgoing calls go out through your phone's own dialer. You don't need internet to talk, and any phone can call the number.

SMS

Real text messages: any phone can text the number, and you can text any phone in Israel from it. Not an in-app chat.

Calling over Wi‑Fi is just an option, for when you have no reception.